Reblogged from Courageous Leadership: Orange barrels. I am pretty confident that all I have to do is mention orange barrels and everyone who reads this will understand what I mean. Road blocks. Traffic snarling confusion. Sit and go nowhere road construction. In America the orange barrel is the symbol for barriers and roadblocks, in the … Continue reading »
Tagged with healthcare …
Building a team
I am thinking this morning of what components make up a great team. Diversity of experience and background are essential. We are more than ever a culturally diverse world. I believe each staff member can bring special gifts to the team. As leaders our goal should be to create and develop a blended team where … Continue reading »
Meeting your customer’s needs
This is number four on my top 5 list of what I consider important action items to sell a product or to sell your services. Meet your customer’s needs. To do that, you need to anticipate and understand what the customer needs. This is not always an easy task. If you are already connecting with … Continue reading »
Listen up!
My parents raised my brothers and I on our small, family farm. It seems like every day we learned a lesson or two, usually whether we wanted to or not! Somewhere along the line I remember hearing “you have two ears and one mouth for a reason”. Well, alright then. I know most days I … Continue reading »
Never underestimate the power of touch
Touch is a powerful thing. It can hurt, however, I want to talk about the healing power of touch. We are physical and emotional beings. Touch keeps us connected and is one facet of what makes us human. Driving home tonight from a meeting where we talked about patient satisfaction, I can’t think of a … Continue reading »
Connecting with your customer
I recently made a list of 5 things I believe are important for selling your services or your products. Number One: Connect with your customer visually. This means a couple of things. Whether you are trying to sell me a product or provide a service on my behalf (thinking physician’s services), I expect you to … Continue reading »
Doing what we don’t want to do
Started a new book today. Rory Vaden’s “Take The Stairs”. Rory talks about how “successful people have the self-discipline to do things they don’t want to do. They do the things they don’t want to do even when they don’t feel like doing them.” http://www.roryvaden.com I remember growing up one of my chores was to … Continue reading »
Leadership is like gardening
Leadership is a lot like gardening. We select new employees (plant or seed selection), pick the best spot for them to grow and plant them (orientation and job start). Employees also need to understand the culture of the organization, or shall we say the garden bed they are planted in. Just as newly planted seeds … Continue reading »
Selling yourself and your products
At the GFAF (Gluten Free Allergen Free) expo in Chicago with glutenvygirl. Some thoughts immediately came to mind. I thought this event would be very small, basically a niche marketing event. For me, I think of how this relates to my venue, healthcare. I can’t think of an area in business where service and selling … Continue reading »
Service is universal
I decided tonight that some things have a great deal more in common than one might think. For instance, healthcare and restaurants when it comes to customer service. If only we were attentive to our patients like a good waiter. Tonight, in a busy restaurant in Chicago, our waiter kept us informed and set the … Continue reading »
