Posted in April 2012

Servant leadership

Originally posted on Leading with Trust:
Memorandum To: Leaders Everywhere From: A Fellow Sojourner Subject: Check Yourself Before You Wreck Yourself Dear fellow leaders, It has come to my attention that we are our own worst enemies. The lack of our effectiveness and success is primarily due to our own stupidity and failure to get…

Be hard on the issues

Some years back I read “Getting to Yes” by Fisher and Ury at the recommendation of a personal mentor of mine. The leadership team at my previous organization read through the book together and held weekly discussions on each chapter. This was a worthwhile read and some interesting team discussions ensued. One key concept is … Continue reading

Weathering the storm

John Maxwell’s “Minute with Maxwell” today is all about character. What matters most is how a leader is on the inside, i.e. our character. When I think about all the “storms” heading our way in healthcare, only those with a strong character and the conviction to make difficult decisions will survive. Healthcare reform, value based … Continue reading

Come Alive!

I picked up this post this morning from a fellow blogger, Jose LugoSantiago. What a great way to start another beautiful day in America’s heartland. Thanks Jose for sharing your positivity!

Building a team

I am thinking this morning of what components make up a great team. Diversity of experience and background are essential. We are more than ever a culturally diverse world. I believe each staff member can bring special gifts to the team. As leaders our goal should be to create and develop a blended team where … Continue reading

Are we having fun yet?

I picked up a book yesterday at our local new and used bookstore, Ad Astra, titled “301 Ways To have Fun At Work” by Dave Hemsath and Leslie Yerkes. Light and enjoyable read. “One can discover more about a person in an hour of play than in a year of conversation.” – Plato Do something … Continue reading

Meeting your customer’s needs

This is number four on my top 5 list of what I consider important action items to sell a product or to sell your services. Meet your customer’s needs. To do that, you need to anticipate and understand what the customer needs. This is not always an easy task. If you are already connecting with … Continue reading

Listen up!

My parents raised my brothers and I on our small, family farm. It seems like every day we learned a lesson or two, usually whether we wanted to or not! Somewhere along the line I remember hearing “you have two ears and one mouth for a reason”. Well, alright then. I know most days I … Continue reading

Never underestimate the power of touch

Touch is a powerful thing. It can hurt, however, I want to talk about the healing power of touch. We are physical and emotional beings. Touch keeps us connected and is one facet of what makes us human. Driving home tonight from a meeting where we talked about patient satisfaction, I can’t think of a … Continue reading

Connecting with your customer

I recently made a list of 5 things I believe are important for selling your services or your products. Number One: Connect with your customer visually. This means a couple of things. Whether you are trying to sell me a product or provide a service on my behalf (thinking physician’s services), I expect you to … Continue reading