I decided tonight that some things have a great deal more in common than one might think. For instance, healthcare and restaurants when it comes to customer service. If only we were attentive to our patients like a good waiter. Tonight, in a busy restaurant in Chicago, our waiter kept us informed and set the stage for what would be next. Things as simple as “I’ll be right back with a fresh iced tea” or “I will be right back to check on you” seemed very relevant to the world of patient care. Wouldn’t we exceed expectations if we let our customers in healthcare know some of these basic things? I think so.