Filed under Customer Service

Love is the killer app

When I woke up today, my thoughts immediately went to how crazy busy the last few weeks have been and I don’t see an immediate relief in sight. “Here we go again” came to mind and I realized even after a good night’s sleep that I am a bit weary. My team and I like … Continue reading

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Fruits of your labor

As mentioned in an earlier blog post, I like to compare leadership to gardening.  After we have carefully selected our staff, our relationship is just beginning.  We need to provide the things our staff need, just like a good gardener would.  Ensure the seeds (staff) are watered and nurtured and even “weeded” from time to … Continue reading

Don’t Train Me!

Enjoyed a great session today with my fellow directors at Salina Regional Health Center! Our facilitator was Jim Kane of The Advisory Board. We spent our time developing skills to instill accountability in our organization and teams. I am excited to share some of the key concepts from today but am keeping things short and … Continue reading

Use your ability

As leaders we spend a good amount of time mentoring and growing our team. I believe in servant leadership. We have a responsibility to our teams to create a positive culture and nurture those we surround ourselves with. We have a responsibility to ourselves too! We all get busy with juggling schedules, family, the ever-growing … Continue reading

Be hard on the issues

Some years back I read “Getting to Yes” by Fisher and Ury at the recommendation of a personal mentor of mine. The leadership team at my previous organization read through the book together and held weekly discussions on each chapter. This was a worthwhile read and some interesting team discussions ensued. One key concept is … Continue reading

Weathering the storm

John Maxwell’s “Minute with Maxwell” today is all about character. What matters most is how a leader is on the inside, i.e. our character. When I think about all the “storms” heading our way in healthcare, only those with a strong character and the conviction to make difficult decisions will survive. Healthcare reform, value based … Continue reading

Come Alive!

I picked up this post this morning from a fellow blogger, Jose LugoSantiago. What a great way to start another beautiful day in America’s heartland. Thanks Jose for sharing your positivity!

Building a team

I am thinking this morning of what components make up a great team. Diversity of experience and background are essential. We are more than ever a culturally diverse world. I believe each staff member can bring special gifts to the team. As leaders our goal should be to create and develop a blended team where … Continue reading

Are we having fun yet?

I picked up a book yesterday at our local new and used bookstore, Ad Astra, titled “301 Ways To have Fun At Work” by Dave Hemsath and Leslie Yerkes. Light and enjoyable read. “One can discover more about a person in an hour of play than in a year of conversation.” – Plato Do something … Continue reading

Meeting your customer’s needs

This is number four on my top 5 list of what I consider important action items to sell a product or to sell your services. Meet your customer’s needs. To do that, you need to anticipate and understand what the customer needs. This is not always an easy task. If you are already connecting with … Continue reading