Touch is a powerful thing. It can hurt, however, I want to talk about the healing power of touch. We are physical and emotional beings. Touch keeps us connected and is one facet of what makes us human. Driving home tonight from a meeting where we talked about patient satisfaction, I can’t think of a … Continue reading
Filed under Healthcare …
Connecting with your customer
I recently made a list of 5 things I believe are important for selling your services or your products. Number One: Connect with your customer visually. This means a couple of things. Whether you are trying to sell me a product or provide a service on my behalf (thinking physician’s services), I expect you to … Continue reading
Doing what we don’t want to do
Started a new book today. Rory Vaden’s “Take The Stairs”. Rory talks about how “successful people have the self-discipline to do things they don’t want to do. They do the things they don’t want to do even when they don’t feel like doing them.” http://www.roryvaden.com I remember growing up one of my chores was to … Continue reading
Leadership is like gardening
Leadership is a lot like gardening. We select new employees (plant or seed selection), pick the best spot for them to grow and plant them (orientation and job start). Employees also need to understand the culture of the organization, or shall we say the garden bed they are planted in. Just as newly planted seeds … Continue reading
Selling yourself and your products
At the GFAF (Gluten Free Allergen Free) expo in Chicago with glutenvygirl. Some thoughts immediately came to mind. I thought this event would be very small, basically a niche marketing event. For me, I think of how this relates to my venue, healthcare. I can’t think of an area in business where service and selling … Continue reading
Service is universal
I decided tonight that some things have a great deal more in common than one might think. For instance, healthcare and restaurants when it comes to customer service. If only we were attentive to our patients like a good waiter. Tonight, in a busy restaurant in Chicago, our waiter kept us informed and set the … Continue reading
Farmgirl Sensibilities 