Tagged with customer service …

Are we having fun yet?

I picked up a book yesterday at our local new and used bookstore, Ad Astra, titled “301 Ways To have Fun At Work” by Dave Hemsath and Leslie Yerkes. Light and enjoyable read. “One can discover more about a person in an hour of play than in a year of conversation.” – Plato Do something … Continue reading →

Meeting your customer’s needs

This is number four on my top 5 list of what I consider important action items to sell a product or to sell your services. Meet your customer’s needs. To do that, you need to anticipate and understand what the customer needs. This is not always an easy task. If you are already connecting with … Continue reading →

Listen up!

My parents raised my brothers and I on our small, family farm. It seems like every day we learned a lesson or two, usually whether we wanted to or not! Somewhere along the line I remember hearing “you have two ears and one mouth for a reason”. Well, alright then. I know most days I … Continue reading →

Never underestimate the power of touch

Touch is a powerful thing. It can hurt, however, I want to talk about the healing power of touch. We are physical and emotional beings. Touch keeps us connected and is one facet of what makes us human. Driving home tonight from a meeting where we talked about patient satisfaction, I can’t think of a … Continue reading →

Connecting with your customer

I recently made a list of 5 things I believe are important for selling your services or your products. Number One: Connect with your customer visually. This means a couple of things. Whether you are trying to sell me a product or provide a service on my behalf (thinking physician’s services), I expect you to … Continue reading →

Leadership is like gardening

Leadership is a lot like gardening. We select new employees (plant or seed selection), pick the best spot for them to grow and plant them (orientation and job start). Employees also need to understand the culture of the organization, or shall we say the garden bed they are planted in. Just as newly planted seeds … Continue reading →

Selling yourself and your products

At the GFAF (Gluten Free Allergen Free) expo in Chicago with glutenvygirl. Some thoughts immediately came to mind. I thought this event would be very small, basically a niche marketing event. For me, I think of how this relates to my venue, healthcare. I can’t think of an area in business where service and selling … Continue reading →